At Classic Design Italia, we take the current situation very seriously. That is why we make every effort to guarantee the health and safety of our customers and our employees. Our online shop remains open and we have taken new sanitary measures to protect our teams in the warehouses. Distancing rules have been put in place, as well as a shift work organization to further limit contacts. Our showroom is now closed, employees who wish and can do so are working from home. This includes our customer service agents who can always be reached by email, phone or via live chat. We will update this page regularly with the latest information.
Frequently asked questions
Can I still order online ?
Yes. Our online shop remains open and online ordering is still possible. Delivery may be delayed as the activity of our partners is reduced. Our partners will continue to deliver to you, but their activity will be slowed down and sometimes partially modified.
Is your customer service always available?
Yes. You can contact our
customer service as usual. We are always happy to answer all your questions.
I have ordered and I am waiting for my delivery. What's going to happen ?
We always ensure deliveries for orders placed. Please allow slightly longer delivery times than usual. You will be informed of any delays.
Contact our customer service for any information regarding your order and its delivery.
If you are unable to receive your order or prefer to delay the delivery, contact our customer service.
I am under lockdown at home, can I still receive my delivery?
Absolutely. A full lockdown is now enforced in many countries, if you wish, we can keep your order until you are able to receive it. Simply
contact our customer service.
Is your showroom still open? When are you going to reopen it?
Our showroom and our offices are currently closed. We will keep you informed of the latest changes.
What precautions do your warehouses and partners take to fight COVID-19?
Our priority is the health and safety of our teams, our transport partners and our customers. We have strengthened our hygiene and control measures, especially with more frequent hand washing. Our teams now work with different shifts. In our warehouses, we have strengthened our hygiene measures to ensure that handwashes are more frequent. Our transport partners have implemented the same measures and we are working together to do even more.
